Effective Date: 17 September 2025
Last Updated: 17 September 2025
Welcome to C J Counselling Harlow (“we”, “our”, “us”). We are committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, share and protect your personal data when you visit our website – https://www.cjcounsellingharlow.co.uk/ – or use our counselling services.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data-protection laws.
C J Counselling Harlow is the data controller for your personal data.
Contact details
Name: C J Counselling Harlow
Telephone: 07944 453082
Postal address: Latton Bush Centre, Southern Way, Harlow, Essex, CM18 7BL
We may collect and process the following types of personal data:
| Category | Examples |
|---|---|
| Identity & Contact Details | Name, email, phone number, address |
| Communication & Appointment Data | Messages you send, enquiry forms, booking details |
| Special Category Data | Information about your mental health or medical history disclosed during counselling |
| Payment Data | Payment method, invoices (if applicable) |
| Website Usage Data | IP address, browser type, pages visited, cookies |
| Purpose | Lawful Basis |
|---|---|
| Provide counselling, arrange appointments | Performance of a contract |
| Keep therapy notes and records | Provision of health treatment / legal obligation |
| Process payments and invoices | Contract / legal obligation |
| Communicate with you about services | Consent or contractual necessity |
| Improve website and maintain security | Legitimate interests |
| Comply with law or professional requirements | Legal obligation |
If we rely on consent (for example, optional emails) you may withdraw it at any time.
We will never sell your information. We may share it only with:
Clinical supervisors (for professional oversight, with confidentiality)
Service providers such as website hosting, email or secure note-keeping platforms, under strict data-processing agreements
Legal or safeguarding authorities if we are required to do so by law or if there is risk of serious harm
We use appropriate technical and organisational measures to keep your information safe:
Paper records kept in locked cabinets
Electronic records stored on encrypted, password-protected systems
Access limited to those who need it for legitimate purposes
Session notes / therapy records: normally kept for 7 years after your last session (or until a client who is a minor reaches age 25, whichever is later)
Financial records: kept for 6 years for tax/accounting purposes
Enquiry emails & website messages: deleted within 2 years unless you become a client
After these periods, data is securely destroyed or anonymised.
Our website uses essential cookies to function and may use analytics cookies (e.g. Google Analytics) to understand site usage.
You can manage or refuse non-essential cookies in your browser settings.
Under UK GDPR you have the right to:
Be informed about how we use your data
Access the data we hold on you
Correct inaccurate data
Request deletion (“right to be forgotten”)
Restrict or object to certain processing
Receive your data in a portable format
Withdraw consent at any time (for processing based on consent)
To exercise these rights, contact us using the details above.
You also have the right to complain to the Information Commissioner’s Office (ICO):
https://ico.org.uk/ | Tel: 0303 123 1113.
If we transfer data outside the UK (for example, if an email provider’s servers are overseas) we ensure appropriate safeguards such as Standard Contractual Clauses are in place.
We do not use automated decision-making or profiling that has legal or significant effects.
We may update this Privacy Policy occasionally. Any significant changes will be posted on this page with a new “Last Updated” date.
For any questions or privacy concerns, please email info@cjcounsellingharlow.co.uk or write to CJ Counselling, Latton Bush Centre, Southern Way, Harlow, Essex, CM18 7BL
